Privacy Policy

Published: March 2026 | By Ditshaba Ramothwala

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Introduction

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.

This Privacy Policy applies to information collected through our website design services, our client websites, and any related services we provide.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data You Provide

When you use our services, we may ask you to provide personal information such as:

• Name and contact information (email address, phone number, physical address)
• Business information (business name, industry, website details)
• Account credentials for services we manage on your behalf
• Communication preferences
• Any other information you voluntarily provide to us

Information Collected Through Your Website

When we build websites for clients, those websites may collect information from visitors through forms, analytics tools, and other standard website features. We implement these tools on behalf of our clients in accordance with their instructions and applicable laws.

Automatically Collected Information

When you visit our website or client websites we manage, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

Legal Basis for Processing (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), we process personal information only when we have a lawful basis to do so. Our lawful bases include:

• Consent: You have given clear consent for us to process your personal information for a specific purpose.
• Contractual Necessity: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Processing is necessary for us to comply with the law.
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.

Google AdSense and Advertising

Our free, ad-supported websites use Google AdSense to display advertisements. Google AdSense uses cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your site and/or other sites on the internet.

How Google AdSense Works

Google AdSense uses cookies to help serve relevant advertisements to visitors. These cookies allow Google to recognize visitors and serve ads that are more relevant to their interests. Users may opt out of personalized advertising by visiting Google's Ads Settings.

Third-Party Ad Networks

In addition to Google AdSense, our ad-supported websites may display advertisements from other third-party ad networks. These networks may use cookies, web beacons, and other technologies to collect information about visitor activities across different websites to provide targeted advertising.

Your Choices About Advertising

Visitors can control how Google uses their information for advertising by visiting Google's Ad Settings. Visitors can also opt out of interest-based advertising from many ad networks through the Digital Advertising Alliance's consumer choice tool or the Network Advertising Initiative's opt-out tool.

Google Analytics

We use Google Analytics to understand how visitors interact with our websites and client websites we manage. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

How Google Analytics Works

Google Analytics uses cookies to collect information about visitor behavior, including pages visited, time spent on site, referral sources, and other standard analytics data. This information helps us understand what content is valuable to visitors and how we can improve the user experience.

IP Anonymization

We have enabled IP anonymization in Google Analytics, which means that IP addresses are truncated before being stored and processed. This helps protect visitor privacy while still allowing us to gather valuable analytics data.

Opting Out of Google Analytics

Visitors can install the Google Analytics Opt-out Browser Add-on to prevent their data from being collected and used by Google Analytics. The add-on is available at tools.google.com/dlpage/gaoptout.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Improving, personalizing, and expanding our services
• Understanding and analyzing how you use our services
• Developing new products, services, features, and functionality
• Communicating with you about our services, updates, and promotions
• Sending you emails and other communications
• Finding and preventing fraud
• Complying with legal obligations, including POPIA requirements

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting providers, analytics services, and payment processors. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes. All service providers are bound by POPIA compliance obligations.

Advertising Partners

For our ad-supported websites, we work with advertising partners like Google AdSense who may collect information about visitor behavior to serve relevant advertisements. These partners have their own privacy policies governing their use of information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency), in accordance with POPIA and other applicable laws.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our websites and client websites we manage. Cookies are files with a small amount of data that are stored on your device.

Types of Cookies We Use

Essential Cookies: Necessary for the operation of our websites. These cookies enable core functionality such as security, network management, and accessibility.

Analytics Cookies: Used to understand how visitors interact with our websites, helping us improve user experience.

Advertising Cookies: Used to deliver relevant advertisements to visitors and track the effectiveness of advertising campaigns.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our services may not function properly without cookies.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction, as required by POPIA. These measures include secure hosting environments, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with POPIA requirements.

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:

• Right to be notified: You have the right to be notified when your personal information is being collected.
• Right to access: You have the right to request access to the personal information we hold about you.
• Right to request correction: You have the right to request correction of inaccurate or incomplete personal information.
• Right to request deletion: You have the right to request deletion of your personal information where there is no compelling reason for its continued processing.
• Right to object: You have the right to object to the processing of your personal information.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe, as required by POPIA.

Information Regulator of South Africa

If you believe that we have not complied with POPIA or have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
PO Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints@inforegulator.org.za
Website: www.inforegulator.org.za

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information in accordance with POPIA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. These countries may have data protection laws that differ from those in South Africa. When we transfer personal information outside of South Africa, we do so in compliance with POPIA requirements, ensuring that adequate protection measures are in place.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights under POPIA, please contact us at:

Email: support@chfwebsitescreators.co.za

Website: www.chfwebsitescreators.co.za

Last Updated: March 2026